Refund & Cancellation Policy

The initial consultation and growth plan are provided free of charge. There is nothing to pay and nothing to refund at this stage.

• You may cancel a project in writing at any time by emailing info@tensolgroup.com from your registered email address.
• Work already completed, hours already spent, and costs already committed on your behalf remain payable.
• The remaining unused balance, if any, is refunded as described below.

• If you cancel before any work has started, the advance is refunded after deducting payment gateway or bank charges.
• Once design, development, campaign setup or content work has begun, the amount for completed milestones is non-refundable.
• Approved refunds are processed within 7–14 working days to the original payment method.

Third-party costs are non-refundable once purchased on your behalf: domain names, hosting, licences, plugins, messaging or API credits, stock assets, and advertising spend paid to platforms such as Google or Meta. Monthly retainer services are non-refundable for a month already in progress.

We may end an engagement if requirements are unlawful, abusive, or repeatedly blocked by missing inputs or approvals. In that case you are charged only for work completed and the balance is refunded.

Email info@tensolgroup.com with your invoice number and reason, or call +91-9429692102. We acknowledge every request and share a decision in writing.